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Multicultural Community Services (MCS) of the Pioneer Valley

General Info

Program Name
Residential Services
Agency Office
1000 Wilbraham Road
Springfield, MA 01109
Phone
413-782-2500
Program Type
Residentialprogram types definition
Business Filing Type
Corporation
Organizational Type
Non-Profit
Transportation options
Agency Wheelchair Vans
Hours of Operation
Group homes open 24 hours per day 365 days per year. Residential component also has a 24 hour on-call system
Accessibility Features
Accessible Parking, Accessible Restrooms, Able to serve clients in their wheelchair
Contact
Karl Krueger
Services
Group Homes, Relationship/Friendship Support, Skills Training, Socialization Activities
Populations Served
All Disabilities, Developmental Disability, Dual Diagnosis – ID/MI, Intellectual Disabilities
Eligibility Requirements
Closed Referral, all referrals must come through DDS

Narrative

Our agency began in 1979 by creating community-based homes for people with developmental disabilities (DD). We work to develop home settings that reflect each person’s likes and need for supports. Each person receives warmth, caring, and respect from a highly trained dedicated team of direct care professionals.

Our goal is to encourage and support each person who lives in an MCS home. They can work to gain full independence. Our effects center on the support services that promote community inclusion, individual choice as well as self-reliance.

MCS Residential provides homes that three to five people who may share with 24-hour supports. People’s goals are set up to promote positive self-image through the development of interpersonal; and self-help skills. Particular attention is paid to:

  • relationship building
  • community involvement and membership
  • independence
  • development of essential life skills

Notes

Staff to Client Ratios – During awake hours minimal 1 to 2, some are 1 to 1; awake overnights average 1 to 4 ratio

Licensure

Audits, Reports and Investigations

Resource Type 
Performed By 
Realease Date 
Document Title
 
 
 
QUEST Survey
 
 
 
Social Security Audit

Client Information

Staff to Client Ratios
4 clients to every 1 staff person
Age Range of Clients
22 years to 99 years
Number of Current Clients
75

Towns Served

AGAWAM, CHESTER, EAST LONGMEADOW, HAMPDEN, HUNTINGTON, LONGMEADOW, MONTGOMERY, OTIS, RUSSELL, SOUTHWICK, SPRINGFIELD, TOLLAND, WEST SPRINGFIELD, WESTFIELD, WILBRAHAM

Record last updated on 01/07/2025

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