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General Info

Program Name
Intensive Community Support Services
Agency Office
781 Southbridge Street
Auburn, MA 01501
Program Type
Residentialprogram types definition
Business Filing Type
Organizational Type
Hours of Operation
Accessibility Features
Able to serve clients in their wheelchair , Services at Home
Jennifer Howard
Case Management, Food – At home, Self-Advocacy, Self-Advocacy – Life Skills, Skills Training
Populations Served
Autism Spectrum, Brain/Head Injury, Developmental Disability, Intellectual Disabilities
Eligibility Requirements
DDS eligibility


Skill Building Services:

Provide specialized coaching to develop or enhance skills for independent living. Our coaches customize trainings according to the unique needs, challenges, and aspirations of the individual, and motivate towards success using the latest methods and technological assistance.

Home management:

Instruction in developing and maintaining a safe and clean home environment. Develop preparedness in responding to a variety of home-based emergencies.  Design each living space according to the needs and preferences of the individual.

Meal preparation:

Provide coaching in all aspects of meal preparation, including proper food storage, meal planning, use of implements, utilization of stoves, burners, toasters, microwaves, etc. Accompany individuals during grocery shopping, encourage positive nutritional choices, adhering to shopping list and budget.

Personal hygiene:

Focusing on cleanliness and attire (weather and situation-appropriate) while supporting an individual’s choices and preferences. Provide specialized instruction in various aspects of self-care, using visual prompting, hand over hand instruction, and physical assistance as needed. Accompany individuals for various personal care appointments (haircuts, salon, etc.)

​Financial/money management:

Provide training in budgeting funds, conducting bank transactions, paying bills, and using a checking account. Coaching individuals on properly and securely using ATM cards and safeguarding financial information. Coaching individuals on the safe storage of money while in the community (use of wallet, etc.), and understanding coin values and making change.  Assist with long term budgeting, expense planning and saving.  Accompany individuals on shopping trips for clothing and other desired items, and coach “comparison” shopping to adhere to a budget.

Health and Wellness:

Coaching towards wellbeing through structured classes, such as physical and occupational therapy, and informal activities such as walking, workouts at the gym, or joining physical activity and exercise programs.  Provide coaching on nutrition and diet, in the individual’s home, addressing such concerns as diabetes, obesity, hypertension, and other concerns.


Client Information

Staff to Client Ratios
5 clients to every 1 staff person
Age Range of Clients
22 years to 80 years

Towns Served


Record last updated on 21/08/2023

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