Incompass Human Services
General Info
Program Name
Individual and In-Home Supports Services
Agency Office
285 Mill Road
Chelmsford, MA 01824
Phone
978-349-3037
Program Type
Support
Business Filing Type
Corporation
Organizational Type
Non-Profit
Transportation options
Case management team transports individuals to appointments/shopping/to do banking, etc.; individuals access public transportation as skills and need indicate; may have licenses to drive own car
Hours of Operation
case management weekly visits typically during 8AM – 6PM; night and weekend case management as need or activities require
Accessibility Features
Services at Home
Contact
Heather Mantell
Email
Services
Case Management, Relationship/Friendship Support, Skills Training, Socialization Activities
Populations Served
Developmental Disability, Intellectual Disabilities
Eligibility Requirements
22 or older; primary diagnosis of DD
Narrative
The Incompass Community Services team supports nearly 50 mild to moderately developmentally disabled (DD) adults who live in their own apartments or with a roommate in the Greater Lowell area. Services are available 7 days a week. They can range from as few as 2 hours per month to as many as 2 hours per day depending on the level of need.
Case management staff provide people with valuable help and training on:
- decision making
- shopping
- meal prep
- homemaking
- money management
- social skills
- use of public transportation
- planning of leisure activities
Case managers coordinate and monitor medical and dental care, oversee benefit plans (Mass Health, fuel assistance, housing subsidies) and act as liaisons with a person’s employer, if necessary.
Notes
285 Mill Road is accessible (entrances; elevators; restrooms; etc.); accessible housing for persons living independently is managed during the intake/case management process
Licensure
Accreditation
Awarding Authority
Type
Title
Date Issued
Expiration
Status
DDS
Survey and Certification
2 Year Licensure
Client Information
Staff to Client Ratios
1 clients to every 1 staff person
Age Range of Clients
22 years to 99 years
Number of Current Clients
47
Towns Served
BEVERLY, CHELMSFORD, DANVERS, ESSEX, GLOUCESTER, HAMILTON, HATHORNE, IPSWICH, LYNN, LYNNFIELD, MANCHESTER, MARBLEHEAD, MIDDLETON, PEABODY, ROCKPORT, ROWLEY, SALEM, SAUGUS, SWAMPSCOTT, TOPSFIELD, WENHAM
Record last updated on 19/05/2026