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Multicultural Community Services (MCS) of the Pioneer Valley

General Info

Program Name
DDS Family Support Center
Agency Office
11 Wibraham Road 2nd Floor
Springfield, MA 01109
Phone
413-731-3110
Program Type
Supportprogram types definition
Business Filing Type
Corporation
Organizational Type
Non-Profit
Accessibility Features
Elevators, Accessible Parking, Accessible Restrooms
Contact
Mary Beattie
Services
Case Management, Family Support, Socialization Activities
Populations Served
Developmental Disability, Dual Diagnosis – ID/MI, Intellectual Disabilities
Eligibility Requirements
DDS eligibility

Narrative

Multicultural Community Services (MCS) has three Family Support Centers in Western Massachusetts funded by the Department of Developmental Services (DDS). 

Springfield/Westfield Family Support is found at 1000 Wilbraham Road in Springfield. SOS Center is at 505 E Columbus Avenue in Springfield. Holyoke/Chicopee Family Support is at 20 Westfield Road in Holyoke.

Each Family Support Center has a Family Advisory Council. As we previously stated, people with disabilities and families should be the decision-makers in all areas of supports and services that are appropriate for their family. By joining a Family Advisory Council, you can directly give input, ideas, and feedback on the supports and services that MCS offers.

Parent training—both virtually and in-person—is offered on a wide variety of topics and concerns for families. The ideas for many of these workshops are generated by family members. We seek to respond when a common theme or topic emerges. In partnership with Mass Families, we offer a yearly Family Leadership Series that gives people and families the vision, knowledge, and leadership skills they need to live in their communities as naturally and typically as desired. 

Center-sponsored activities are an important part of the services we provide. Some past activities  included dances, holiday parties, “Trunk or Treat”, Backpack Giveaway, semi-formal and themed dinner dances, Thanksgiving Basket raffles, MCS Family Jamboree and more. Our very creative staff are always coming up with ideas for new activities. They’re open to any suggestions for future events.

 

 

 

 

in Holyoke.

 
provides a range of services designed to respond to the dynamic and changing needs of individuals with intellectual disabilities and their families who are eligible for DDS services. 

Licensure

Client Information

Staff to Client Ratios
10 clients to every 1 staff person
Age Range of Clients
1 years to 100 years

Towns Served

AGAWAM, CHICOPEE, EAST LONGMEADOW, HOLYOKE, LONGMEADOW, LUDLOW, MONSON, PALMER, SPRINGFIELD, WEST SPRINGFIELD, WESTFIELD, WILBRAHAM

Record last updated on 30/09/2025

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